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Privacy Policy

Last Updated: April 10, 2025

At FastTrack English, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the site.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register for our services, express interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us. The personal information we collect may include:

  • Name and contact information (email address, phone number)
  • Educational background and English proficiency level
  • Payment and billing information
  • Preferences and feedback related to our services

1.2 Usage Information

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include:

  • Device and usage information (IP address, browser and device characteristics)
  • Information collected through cookies, pixel tags, and other tracking technologies
  • Information about your interactions with our website (pages visited, links clicked)

1.3 Information from Third Parties

We may receive information about you from third-party sources such as:

  • Social media platforms, if you choose to link your account
  • Partners with whom we offer co-branded services or engage in joint marketing activities
  • Third-party services that integrate with our services

2. How We Use Your Information

We use your information for the following purposes:

2.1 Provide and Manage Services

  • Deliver the services you have requested
  • Process your payments and prevent fraud
  • Manage your account and keep you informed about your enrollment
  • Provide you with support and respond to your inquiries

2.2 Improve Our Services

  • Understand how our services are used
  • Develop new products, services, features, and functionality
  • Analyze the effectiveness of our programs and teaching methods

2.3 Marketing and Communications

  • Send you marketing communications about our products and services
  • Provide you with news, special offers, and general information
  • Personalize your experience and deliver content relevant to your interests

2.4 Legal and Operational Purposes

  • Comply with applicable laws, regulations, and legal processes
  • Protect our rights, privacy, safety, or property
  • Enforce our terms and conditions
  • Prevent, detect, and address fraud, security, or technical issues

3. How We Share Your Information

We may share your information with the following categories of third parties:

3.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

  • Payment processors and financial institutions
  • Customer support and help desk providers
  • Cloud storage and hosting providers
  • Data analytics providers
  • Email communication and marketing automation providers

3.2 Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction as permitted by law and/or contract.

3.3 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

3.4 Vital Interests and Legal Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

3.5 Consent

We may share your information with third parties when you have given us consent to do so.

4. Cookies and Tracking Technologies

We and our third-party service providers use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our website. For more information about our use of cookies and how to manage your preferences, please see our Cookie Policy.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it so that it can no longer be associated with you.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request a copy of the personal information that we hold about you. You may also have the right to receive your personal information in a structured, commonly used, and machine-readable format.

6.2 Correction

You have the right to request that we correct any information you believe is inaccurate or incomplete.

6.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions provided by law.

6.4 Restriction and Objection

You have the right to request that we restrict the processing of your personal information or to object to our processing of your information based on our legitimate interests.

6.5 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

6.6 Exercising Your Rights

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within the timeframe required by applicable law.

Please note that we may need to verify your identity before responding to your request. In some cases, we may be unable to fulfill your request, such as if it would impact the privacy rights of others, prejudice a legal investigation, or if the information is subject to legal privilege. We will notify you in such cases.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We regularly monitor our systems for possible vulnerabilities and attacks, and we seek to continuously improve our security measures. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the contact details provided below.

8. International Data Transfers

Our operations are based in Cyprus, and we process and store information in various locations including the European Union. If you are accessing our services from outside these regions, be aware that your information may be transferred to, stored, and processed in a jurisdiction with different data protection laws than your jurisdiction.

By submitting your personal information, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that we have any information from or about a child under 16, please contact us using the contact details provided below.

10. Contact Us

If you have questions or comments about this Privacy Policy or our privacy practices, please contact us through our website's contact form or by using the "Contact" section on our homepage.

We will address your concerns and attempt to resolve any privacy issues in a timely manner.

Privacy Policy Acknowledgment

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.